Q:     How do I get confirmation after I purchased a ticket?

A: Once we have completed your booking, you will receive an electronic-ticket with the confirmation code and travel itinerary.

Q:     How do I get my travel ticket?

A: Your ticket will be issued electronically and fax / e-mail to you by us.

Q:     What kind travel documents will I need for my trip?

A: D G Y Travel agents can help you find out whether the country you are visiting require an entry visa. For some countries, we can help you with Visa Applications.        

Q:     How do I make the payment?

A: We accept majority of credit cards, cash or debit card are all acceptable.  Full payment is due upon confirmation of booking.

Q:     How do I know that I am getting the best deals?

A: Our hi-tech system searches all available products for your booking and presents these options to you. Our excellent relationship with affiliated airlines will ensure us to find the best deals for you.

Q:   Is my Passport need to be validated for my trip?

A: Yes, many countries require passport to be valid for at least half a year prior to the date of a visitor's entry. For that reason, before traveling,  make sure that your passport is valid long enough. It is recommended that your passport be valid beyond your expected date of return home.   

Q:   What are the benefits of using a travel agent compared to the Internet?

A: To make the Internet work effectively, a person has to understand where to look and what questions to ask, otherwise hours can be wasted and ultimately satisfactory results are not there. A professional travel agent is trained to guide a client through the entire process of planning.  Also, during travel crises, the Internet can't replace a human being who will persist to help a client for all the problems.

Q:  Are air tickets transferable?

A: Air tickets are not transferable and name change is not allowed. Therefore, please make sure that the information you provided to us is correct.              

Privacy and Security

What information we collect from you

We receive and store any information you enter on our website or give us in any other way. This includes information that can identify you or that can be identified as being about you ("personal information"), including your first and last name, telephone number, postal and email addresses, fax number, and billing information (such as credit card number, cardholder name, and expiration date). We may also request information about your hotel room preferences, and frequent flyer and car rental program information. You can choose not to provide information to us, but in general some information about you is required in order for you to register as a member; book travel; complete a traveler profile.

How we use your information

We use sensitive billing information (such as cardholder name, credit card number, and expiration date) for the purpose of completing the travel bookings you conduct on our site. We use other information about you for the following general purposes: to provide you with the products and services you request; to provide you with travel confirmation and updates; to manage your account, including processing bills and providing travel notifications; to communicate with you in general; to respond to your questions and comments; to measure interest in and improve our products, services, and website; to notify you about special offers and products or services that may be of interest to you; to otherwise customize your experience with this website; to reward you as part of any reward and recognition program you choose to join; to solicit information from you, including through surveys; to resolve disputes, collect fees, or troubleshoot problems; to prevent potentially prohibited or illegal activities; to enforce our Terms of Use; to comply with our legal obligations; and as otherwise described to you at the point of collection.